We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and sign up to receive updates from us. It will also tell you about your privacy rights and how the law protects you. We are Harry’s Country Kitchen, or HCK Grocery Limited, a company registered in England and Wales (company number 14217455), the controller and company responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We may collect data through direct interactions with you (where you give your data to us) and through automated technologies or interactions (such as cookies).
This website and our products are not intended for children and we do not knowingly collect data relating to children.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Purpose/Activity |
Type of data |
Lawful basis for processing |
---|---|---|
To register you as a new customer |
(a) Identity and Contact |
Performance of a contract with you |
To process and deliver your order including: (a) Manage payments and refunds (b) Collect and recover money owed to us |
(a) Identity and Contact (b) Transaction (c) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include: (a) purchase history, saved and favourite items (b) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity and Contact (b) Profile (c) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity and Contact (b) Usage (c) Marketing and Communications (d) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity and Contact (b) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business sale, reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To enable you to partake in a prize draw, competition or complete a survey |
(a) Identity and Contact (d) Usage (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
To make suggestions and recommendations to you about Harry’s Country Kitchen goods or services that may be of interest to you |
(a) Identity and Contact (c) Technical (d) Usage (f) Marketing and Communications |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose, or where it is required or permitted by law.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
We want to earn and maintain your trust. So as a rule, we do not, and will not, sell any of your personal data to any third party.
However, we may share your data with the following categories of companies, as an essential part of being able to provide our services to you:
We may provide third parties with aggregated but anonymised information and analytics, but before we do, we'll make sure that it does not identify you.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body upon a valid request to do so. These requests are assessed on a case-by-case basis and we'll always take your privacy into consideration before sharing.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
If any of the third parties are based outside of the UK, we have procedures in place to ensure that your data receives the same standard of protection it gets in the UK. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
If you wish to exercise any of the rights set out above, please contact us.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to:
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