5. Prices and Payment

• 5.1. Errors: It is always possible that, despite our best efforts, some pricing on our Website, or in our brochures or advertising materials may not be correct. We reserve the right to refuse to process any order based on information that may contain errors or inaccuracies, including, without limitation, out-of-date information regarding pricing or delivery. We will endeavour to inform you where there is a pricing mistake in an order you have placed, giving you the option of continuing to purchase at the correct price or amending the order. If we are unable to contact you, we may at our discretion, decide to cancel the order. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as genuine mispricing by us, we do not have to provide the products to you at the incorrect (lower) price.
• 5.2. VAT: Where applicable, prices shown will include Value Added Tax. We endeavour to keep our Website updated with prices which indicate the current rate of VAT. You will be charged the current prevailing rate on the day of your delivery.
• 5.3. Minimum order value: The minimum order value is £20. This is calculated after all discounts and promotional offers have been applied.
• 5.4. Methods of payment: We accept payment from MasterCard, Visa Credit, Visa Debit (UK registered cards only), American Express, Android Pay and Apple Pay. The address to which a card is registered must be the same as the billing address.
• 5.5. Payment of the full order value will be taken at the time of order. If you amend your order to increase the order value, payment of the additional amount will be taken at the time. If you amend your order to decrease the order value, you will be refunded the difference. The refund will be processed when your order is picked, but may take up to 5 working days to appear depending on your card issuer.
• 5.6. Failed payment: If we are unable to process your card payment on placing your order, your order will not be placed.
• 5.7. Order acknowledgment: When you have placed an order we will send you an email acknowledging your order. This is not confirmation that your order has been accepted by us.
• 5.8. Contract: A legally binding contract will only arise once we have completed delivery of the products to you. Once we have delivered the products to you, you become the owner of the products. You will have no legal liability in connection with your order until the products have been delivered to you.
• 5.9. Images: The images of the products on the Website are for illustration only. Your products may vary slightly from those images. The packaging of the products may vary from that shown on images on our Website.
• 5.10. Not for resale: We do not supply products for resale unless we have specifically agreed this with you in writing. All products supplied for your own use.
• 5.11. Statutory rights: Our products aim to comply with your legal rights to be of satisfactory quality, to be fit for purpose, and to match their description. These rights are known as your statutory rights.

6. Cancelling Your Order and Refund Process

• 6.1. You can amend your order at any time up to 23:59 the day before your order is due to be delivered. There are no limitations on how many times you can amend an order.

• 6.2. You have a legal right to cancel an order at any time up to 14 days from the day the products are delivered to you. You are welcome to change your mind and decide that you do not want to keep a product. You can notify us of your decision to cancel and receive a refund. This right to cancel does not apply to:
• 6.2.1. perishable products, such as food or drink; and/or
• 6.2.2. items which cannot be resold for health and hygiene reasons once unwrapped (for example, personal grooming products and certain baby products etc.)
• 6.3. How to cancel: You can cancel an order by visiting our Website, by contacting us via our Customer Care team, or by contacting your Community Champion. You will need to provide your details and the order number you wish to cancel. Unless the products were misdescribed on our Website or are faulty, you must return the product undamaged and in the original packaging, at your own cost, within 14 days of notifying us that you wish to cancel your order.
• 6.4. Refunds: We will process any agreed refunds as soon as possible. This will be within 14 calendar days of the date upon which we receive the returned goods from you, or where goods you claim to have returned have not been received by us, within 14 calendar days from the date upon which you provide, to our reasonable satisfaction, proof that substantiates you having taken the necessary measures to return the goods to us, whichever date is the sooner. We will normally refund you via the same payment method used to make your original payment.

7. Delivery

• 7.1. Delivery: There is no charge for delivery.
• 7.2. Delivery timeslot booking process:
• 7.2.1. Community Champion: Your Champion will discuss available timeslots with you and book the slot you request.
• 7.2.2. Contact Centre: The Contact Centre will discuss available timeslots with you and book the slot you request.
• 7.2.3. Website orders: To book a delivery slot, select an available timeslot on the Book a Delivery page.
• 7.3. Your delivery address must be within our delivery areas.
• 7.4. All delivery windows are subject to availability. We will aim to deliver your order within the timeslot we have agreed with you, but we cannot accept liability if we deliver outside of that slot, or if we are unable to deliver all of the goods ordered.
• 7.5. We will deliver goods to your door. Our Champions will assist where possible, but they are not obliged to enter your premises.
• 7.6. It may not always be possible to deliver your order, in situations such as where the Champion believes it is unsafe or impractical to approach the property, where there is an uncontrolled or dangerous animal in or around the property, or where the Champion cannot reach the property due to bad weather.
• 7.7. Proof of age and identity may be requested upon delivery.
• 7.8. Signature upon receipt of the goods will be proof of delivery.
• 7.9. An authorised person aged 18 or over must be at the delivery address when we try to deliver the order. If no one is there, we will leave a notification of our visit and send you a message notifying you of our attempt to deliver, return the goods to our depot, and try to contact you to arrange a date and time for redelivery. Under no circumstances will goods be left unattended, for example in a customer’s garage, or with anybody who is under 18 years of aged.
• 7.10. Age restricted items: We reserve the right to withhold the delivery of age-restricted items to persons who look under the age of 25 and cannot prove that they are 18 or over, are under the age of 18, or who appear to be under the influence of alcohol.
• 7.11. Ownership of, and risk in, the goods will pass to you once we have delivered your order. You should read all the information on the product label carefully, paying particular attention to allergens. If the delivery address stated on your order is not the address where you live, we will not be liable for any damage or detriment to the goods caused by the onward delivery to you.
• 7.12. We may decline to offer delivery in the event of a temporary failure of electrical equipment, mechanical breakdown, industrial action, adverse weather conditions or other reasons beyond our reasonable control. The withdrawal of a delivery is at our discretion, and our decision will be final.
• 7.13. Whilst we take every care to deliver your order, we cannot be liable for any loss or damage you may incur (whether direct or indirect) arising from any delay, failure or other problem relating to our delivery of the goods.

8. Quality assurance

• 8.1. If you are unhappy with the quality of any of the products you receive, we will happily refund your money. This is in line with our “quality promise” which is printed on all our packaging and materials. Refunds are applicable to the product you are not satisfied with, not the order as a whole.
• 8.2. To request a refund of a product you are unsatisfied with, contact us by completing the form on our Website: https://harryscountrykitchen.com/pages/contact-us.You will need to provide your details and the order number you wish to cancel. We will process the refund as soon as possible and, in any case, within 14 calendar days after the day on which we receive the products back, or 14 days after the day on which you gave us the evidence of having sent the products back, whichever is sooner. We will usually refund you by the same method as your original payment.

9. Special Offers, Promotions and Competitions

• 9.1. Geographical exclusions: From time to time, and in our complete discretion, we may offer special pricing, bundles, deals, discounts or similar to our customers. These offers are available in the UK only.
• 9.2. Availability: Offers may vary from region to region and channel of purchase of the products. All offers are subject to availability.
• 9.3. Changes: We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. We reserve the right to offer, in our complete discretion, different customers different special offers, promotions and the ability to enter different competitions.
• 9.4. Discount codes: Only one discount code of any type may be used per transaction, unless stated otherwise. If we believe, in our reasonable opinion, that a discount code has been used more than once, we reserve the right, in our absolute discretion, to not apply the discount code to the transaction and to take full payment using the payment method selected, or we may elect to cancel the order entirely.

10. Our Liability

• 10.1. Unrestricted by law: Nothing in these terms and conditions will restrict our liability for death or personal injury resulting from our acts or omissions, breach of contract, or breach of statutory duty.
• 10.2. Statutory rights: Nothing in these terms and conditions will restrict any of your statutory rights.
• 10.3. Limitation of liability: We will not be liable for any indirect or consequential loss, or damage, or loss of profits, or reliance you may have had in having the products or your order delivered to you, which arises out of any failure by us to supply the products or your order to you.
• 10.4. Force majeure: We will not be deemed to be in breach of contract or of these terms and conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment and road traffic problems.
• 10.5. Maximum liability: Other than as set out above, our maximum liability arising out of any order for the supply of products to you will be limited to the price of the products contained in that order.

11. Variation to These Terms and Conditions

• 11.1. Notice: We may change these terms and conditions from time to time and will you of notify this by stating the date of the version at the top of this page.
• 11.2. Check each time: Every time you place an online order with us, the terms and conditions and privacy policy in force at that time will apply to the order.

12. Other Important Terms

• 12.1. Assignment: We may transfer our rights and obligations under any order to another organisation, but that will not affect your rights or obligations.
• 12.2. Severance: Each of the paragraphs of these terms and conditions operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
• 12.3. Waiver: If we do not insist that you perform any of your obligations, or we do not enforce our rights against you or delay in doing so, that will not mean that all our rights are waived. Any waiver by us will be confirmed in writing and will not mean that we waive rights on an ongoing basis.
• 12.4. Jurisdiction: These terms and conditions are governed by the laws of England and Wales and the courts of same shall have non-exclusive jurisdiction in respect of any disputes arising.
• 12.5. Disputes: If our Customer Care team is unable to resolve any complaint or issue you may have, or you are unhappy with the outcome, you can pursue this matter via the European Online Dispute Resolution (ODR) Website. This will ask you to complete the details of the complaint using this online form and they will contact us in due course. The European ODR Website can be found here. It is not compulsory for us to participate in this dispute resolution process and we reserve our right to assess this on a case by case basis.

13. Customer Care

• Telephone: 0800 029 3263, Monday to Friday, 9am-5pm (opening hours are subject to change). Calls may be recorded for training purposes.
• In writing to: Customer Care, Harry’s Country Kitchen, PO Box 254, Deeside, CH5 9FR.

14. CUSTOMERS – £5 OFF FIRST ORDER WITH MINIMUM £30 SPEND

1. NEW CUSTOMERS ONLY: £5 off first order with a minimum order spend of £30 in a single transaction, valid for one transaction and for your first order with Harry’s Country Kitchen (HCK) only.

2. Customer must be a UK resident aged 18 years or over, with a valid UK postal address.

3. Discount code is for personal use only and may not be exchanged for cash or transferred to any third party for commercial gain.

4. Discount code will be applied immediately. Customers may amend their order up until 23.59 on the day before their order is due to be delivered, provided that the value of the order does not fall below £30. Customers must re-enter the discount code each time.

5. Discount valid for one single transaction only.

6. If HCK reasonably believes that a discount code has been used (or attempted to be used) more than once, it reserves the right not to apply the discount to the order and to take full payment using the payment method selected.

7. HCK reserves the right to modify, withdraw, terminate or temporarily suspend any promotion or discount in whole or part at any time for reasons outside of its reasonable control.

8. Participation in this promotion is acceptance of these terms and conditions.

9. To redeem the discount code:

a. Online:

i. Login to your account or register for the first time

ii. Choose products and add to basket

iii. Enter the discount code in the promotion box at the checkout

iv. Complete the checkout process

b. By phone:

i. Call 0800 029 3263 and place your order with the customer centre

ii. BEFORE providing your payment details, state the discount code

iii. Complete payment as directed by the customer centre

c. Community Champion:

i. When placing your order with your Community Champion you should advise them that you have a discount code BEFORE providing your payment details and completing your order

ii. Your Community Champion will ensure the discount code is applied to the order

10. HCK shall not be held responsible for any computer or equipment failure, which results in the discount not being applied.

11. HCK reserved the right to withdraw, terminate or temporarily suspend the discount in whole or in part at any time.