FAQ's

  • How do I place an order? Click Here

    You can place an order for prepared meal delivery either online or over the telephone for free on 0800 029 3263 between 9am and 5pm Monday to Friday.

  • How do I pay for my order? Click Here

    You can pay using debit or credit either online or over the phone. We do not accept cash or cheques for frozen meal delivery.

  • Is there a delivery charge? Click Here

    Delivery is free for all orders of £40 or more. For orders under £40, there will be a delivery charge of £6.95. If you have a discount code which takes your order value below £40, the delivery charge will apply.

  • When will my order be delivered? Click Here

    Next day delivery is available for all orders. If your order value is £40 or over, free next day delivery is available.

    If your order is below £40 a delivery charge of £6.95 will apply.

    If your delivery is covered by one of our Harry’s Country Kitchen delivery vans (Gloucester area only), you will be able to select a morning (9am-1pm) or afternoon (12pm-6pm) delivery slot, Monday to Friday. You will need to be at home to receive your delivery, as we are unable to leave your order in a safe place or with a neighbour.

    We offer all customers 7-day next day delivery service provided by our third-party courier (excluding Scottish Highlands, Northern Ireland, Channel Islands and Isle of Man). If you select this option, you will be notified of your one-hour delivery slot the day before the delivery is due. This slot will be advised by text and email so please ensure your information is correct. If you won’t be in to receive your delivery, our courier will leave it on your doorstep.

    Your delivery options will be presented to you at checkout.

  • How is my food packaged? Click Here

    If your order is delivered via our third-party courier, it will be packed in special chilled insulated boxes. If it is delivered by one of our Harry’s Country Kitchen drivers, it will be delivered in boxes to you (we operate a bagless delivery service). In both delivery methods the food will arrive frozen.

  • Where is our food produced? Click Here

    We work closely with a small group of British partners using British Beef, Chicken, Lamb and Pork in all our Harry’s Country Kitchen meals.

  • Can I amend my order? Click Here

    You can amend your order up to midday on the day before your order is due for delivery. If your amended order falls below the £40 threshold for free delivery, a delivery charge of £6.95 will apply. You will also need to re-enter any discount codes you have used when placing your order.

  • Can I store my HCK meals and/or desserts in the fridge? Click Here

    All HCK delivery meals and desserts are frozen for optimal quality, safety, and maximum shelf life before their Best Before date expires, therefore for best results, they should be kept frozen in your freezer. However, you may store any HCK product in your fridge safely for up to a maximum of 24 hours before it is used. Please note that the product will defrost within this time and therefore must be cooked as per the on-pack cooking instructions and consumed within 24 hours of it having been placed into the fridge.

  • The on-pack cooking instructions for oven cooking give times and temperatures for fan assisted ovens. My oven is a conventional oven, do these times and temperatures still apply? Click Here

    The cooking time will remain the same as stated on pack, but you may need to increase the cooking temperature by 20°C for best results. Because appliances may vary, the cooking instructions are given as a guide only, so please ensure your meal/dessert is piping hot before serving. Please refer to the appliance manufacturer’s guide for best results.

  • The on-pack cooking instructions for microwave cooking give times and temperatures for 800W microwaves. My microwave is a different wattage, do these times and temperatures still apply? Click Here

    Dependant on the power (wattage) of your microwave, you may need to increase or decrease the cooking time for best results. Because microwave appliances may vary, the cooking instructions are given as a guide only, so please ensure your meal/dessert is piping hot before serving. Please refer to the appliance manufacturer’s guide for best results.

  • How do I use my discount code online? Click Here

    You can redeem your voucher code on the final checkout page by entering a valid discount code.

  • Can I request a brochure? Click Here

    Yes, you can order a brochure by emailing us at customercare@harryscountrykitchen.com or calling us for free on 0800 029 3263 between 9am and 5 pm Monday to Friday.

  • How do I cancel an order? Click Here

    Please log into your online account and go to ‘My Orders’ select the pending order and click on the cancel order option up to 11:59 the day before your order is due for delivery. Alternatively, please call us for free on 0800 029 3263 between 9am and 5pm Monday to Friday.